Eurogrand askgamblers

eurogrand askgamblers

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I tried emailing them, but received no reply. Staybet Casino - Payment is being delayed for months. I have been waiting 3 months continueusly gettin told the same thing over and over , basically saying it will be processed ASAP!

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Show More 95 hours left. Get Lucky Casino - Declined payment without any reason Hello, I visited last week for the first time Getlucky casino, and i registred there.

Staybet Casino - Payment is being delayed for months Open. His bank confirmed he was a victim of a fraud. In this case, we would advise the player to contact the bank to prevent such situations.

Delayed payment, status unknown. The player tried to withdraw money from her account but EuroGrand Casino delayed the payment of her winning.

The player won some money in EuroGrand Casino. She had to wait for one month before getting her money. All this time the casino has not responded to her emails, used strange apology and created problems for her.

This was not what we expected from a casino that was 12 years on market. Eventually, the money returned to her casino account.

Funds confiscated, miscommunication between the player and the casino. The player registered a real money account, won some money, asked for a withdrawal, was asked to send the necessary documents for the security verification.

Just the accusation of having breached the terms and conditions was not considered legit according to the player. The communication between the player and the casino was ineffective and they were not able to reach an agreement.

No more update since then. Casino reopened his account and let him play. In this case, it is hard to say who is in the right.

Player did not understand what he wanted from the casino. The only thing we can say in this case is that this casino needs to improve its self-exclusion policies.

No reaction from the casino. Complaints on related William Hill Casino Same owner. The player experienced a technical glitch while playing a game of roulette.

The player played a game of roulette and experienced a technical problem. When the player informed the casino about that, they asked them for proof.

They deposited more money, just to give the casino a proof, and took screenshots of the issue and sent it to the casino.

The casino responded that there was no problem with that game, so the player deposited more money, won, but lost again due to the same problem.

The case remains unresolved. A player, Tammy, tried to receive her "invite a friend" bonus but was unsuccessful.

The player, Tammydoll from New Zealand, tried to receive a "refer a friend" bonus. Tammy was disappointed and thought it happened due to a technical glitch.

Natalie has not been credited her winning due to the technical issue that happened while she played a slot game. She became very frustrated and kept repeatedly contacting the casino, but never received a satisfying answer.

The casino responded to this complaint but never resolved it. Show 2 similiar complaints with 0 black points in total. The casino asked her to send in documents for verification.

She sent those documents but they asked for an additional document of proof of her income. The casino advised her to send her parents proof of incomes, so she did.

But still, the casino kept asking for her proof of income. In the meantime, she got employed and sent her proof of income to the casino.

After that, she was asked to translate the document and get it notary verified. She did so too, sent the documents, but the casino said that her income was not enough for her level of play.

Alina became very frustrated and was looking for any kind of help. There is no further update on this case. When he requested a withdrawal, that was when all the problems started.

The chat representative informed him that if he wanted to withdraw his winning through the payment method he chose, Quickcash, he needed to make a deposit to that account and he would receive a code which he would use for a withdrawal.

After the player followed these steps accordingly, the new problem begun. His withdrawal was sent to security and he needed to wait from hours.

Jamew18 asked to speak with the manager but the manager just confirmed these steps. The player went to the William Hill Casino personally just so he could prove his identity and that those winning did belong to him.

The casino representatives refused to tell the player anything. There is no update ever since. The player complained about never receiving their winning and the casino claimed that they already sent the winning to them.

The casino claimed that they did send the winning to them already. The player told the casino that they also checked with the bank and they confirmed that no money was received.

There is no update on this case. Show 2 similiar complaints with black points in total 16 for this casino. The casino gave the player false instructions and tried to cover their mistake.

He was asked to log out and log right back in into his account. The casino tried to wipe away all of their mistakes but ThePogg decided to found the complaint for the player.

Her winning and deposit were confiscated and the account was closed. The casino also found out that the same card was used in a different account which was closed due to self-exclusion.

Instead of that, the money was accepted. The casino declined to pay the player her winning due to mismatched details on the card with the ones on the account.

This complaint remains unresolved. The player failed the document verification. When the player requested a withdrawal, they were asked to send the documents for verification.

The player sent those in but was informed that the documents failed the verification. After that devastating information, the player sent over thirty photos of different kind of documents from every point of view and angle.

Shortly after that, the William Hill Casino contacted the player and informed them that they had investigated the activity on the account and decided to confiscate the winnings and close the account.

When the player asked of what was the reason, the casino sent them a list of their terms and conditions. The casino asked the player for documents for verification.

The player was confused and, unfortunately, disappointed. There had been no update ever since. Extremely long and confusing withdrawal process.

The player, Vigilante from Canada, had an issue with receiving the two payments requested. After that, the player had no problem of playing and withdrawing the money but said that the case was still not resolved and they were still afraid to deposit more money and play.

The casino told her that they would send her the money via check but she never received the check and the casino claimed that they sent the check twice why twice?

When Natalie asked the casino to void the check and send her the money via E-wallet, they blocked her account with these reasons: Natalie claimed that she never had broken any of these rules and asked for the help on how to continue with this case.

Joszef complained about not receiving his "invite a friend" bonus due to the management decision. The player, Joszef, invited his friend to the casino and was supposed to receive the "invite friend" bonus.

The casino refused to award him the bonus due to not being eligible to the promotion as decided by the management. There is no update about this complaint.

The player made a deposit and played games for few hours after which his account was closed and he was asked to verify his age.

Cootster, the player, sent the documents for his age verification to the casino, but they received the information that he had an account with Barclays bank and there had been some fraud done at this account.

The casino never responded to this complaint and it became impossible to resolve it.

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Once returned and wanted to check with them if I can withdraw my money and it Get Lucky Casino - Declined payment without any reason. Hello, I visited last week for the first time Getlucky casino, and i registred there.

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By Subscribing you are certifying that you are over the age of 18 years. You are about to go to the simplified Italian version of AskGamblers. You are now leaving the full version of the website.

Are you sure you want to continue to the simplified version of AskGamblers? Italian Version International Version. You are about to go to the simplified German version of AskGamblers.

German Version International Version. Choose the Best Casinos of the Year! The player told the casino that they also checked with the bank and they confirmed that no money was received.

There is no update on this case. Show 2 similiar complaints with black points in total 16 for this casino.

The casino gave the player false instructions and tried to cover their mistake. He was asked to log out and log right back in into his account.

The casino tried to wipe away all of their mistakes but ThePogg decided to found the complaint for the player. Her winning and deposit were confiscated and the account was closed.

The casino also found out that the same card was used in a different account which was closed due to self-exclusion. Instead of that, the money was accepted.

The casino declined to pay the player her winning due to mismatched details on the card with the ones on the account. This complaint remains unresolved.

The player failed the document verification. When the player requested a withdrawal, they were asked to send the documents for verification.

The player sent those in but was informed that the documents failed the verification. After that devastating information, the player sent over thirty photos of different kind of documents from every point of view and angle.

Shortly after that, the William Hill Casino contacted the player and informed them that they had investigated the activity on the account and decided to confiscate the winnings and close the account.

When the player asked of what was the reason, the casino sent them a list of their terms and conditions. The casino asked the player for documents for verification.

The player was confused and, unfortunately, disappointed. There had been no update ever since. Extremely long and confusing withdrawal process.

The player, Vigilante from Canada, had an issue with receiving the two payments requested. After that, the player had no problem of playing and withdrawing the money but said that the case was still not resolved and they were still afraid to deposit more money and play.

The casino told her that they would send her the money via check but she never received the check and the casino claimed that they sent the check twice why twice?

When Natalie asked the casino to void the check and send her the money via E-wallet, they blocked her account with these reasons: Natalie claimed that she never had broken any of these rules and asked for the help on how to continue with this case.

Joszef complained about not receiving his "invite a friend" bonus due to the management decision. The player, Joszef, invited his friend to the casino and was supposed to receive the "invite friend" bonus.

The casino refused to award him the bonus due to not being eligible to the promotion as decided by the management. There is no update about this complaint.

The player made a deposit and played games for few hours after which his account was closed and he was asked to verify his age.

Cootster, the player, sent the documents for his age verification to the casino, but they received the information that he had an account with Barclays bank and there had been some fraud done at this account.

The casino never responded to this complaint and it became impossible to resolve it. The player complained about not receiving the first deposit bonus after he already made his first deposit.

The player tried to receive a first deposit bonus after he already made his first deposit. The player claimed the ha was not aware of that promotion being available to him at that time.

This case is still unresolved. Show 9 similiar complaints with black points in total 87 for this casino. Insufficient evidence from casino.

One day, he received an email where the casino asked him to send the documents verified by the notary, even though they were verified in the past successfully.

He sent those documents multiple times via regular mail and email, but his account was still blocked.

Every time he contacted the casino for an update, he kept receiving the same answer, to wait for little longer. After multiple tries of ThePogg to receive an update on this case, the casino responded that the player breached bonus terms and conditions.

They also used their Data protection and Internal policy as the excuse to not to present any proof. The player claimed that he never used any other bonuses but the cashback one.

The case remains open and unresolved. The player failed the self-exclusion and made two deposits which of only one was returned to him.

Sam, a player from the UK, self-excluded himself from the casino a few years ago. The player wanted both deposits to be returned to him, but the casino never responded to this complaint and it remains unresolved.

The casino failed at self-exclusion of Claire but did return her deposit. Claire asked the casino for self-exclusion and the casino agreed.

The casino never responded to the complaint. Show 1 similiar complaints with black points in total 12 for this casino.

No reaction policy, good regulator. The player played and won with bonuses and a real money multiple times.

When he tried to make a withdrawal again, his account was already closed. The player became confused because one of these casinos was still paying him his winning.

When the player contacted ThePogg, they explained to him that it meant that he had multiple opened accounts with these casinos which also meant that he was taking advantage of multiple bonuses.

This case remained open due to no proof was provided by the casino. When they tried to log in to the account, it was closed. The casino informed the player that after their security check and their previous transactions, they decided to close the account permanently.

There is no further information on this case. Show 1 similiar complaints with 99 black points in total 9 for this casino.

Sin from the past. When they requested a withdrawal, their winning was confiscated, the deposit was returned to their Neteller account and their account was closed.

The player requested an explanation from the casino but they only told him that he had broken the bonus terms and conditions, but they never specified which one was it.

This case remains open and unresolved. Show 11 more complaints. More Details Less Details. Available for following countries: EuroGrand Casino Payment methods.

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